Frequently Asked Questions

1. General Services and Support

• What is Virtual HR Hub, and how can it help my business?

  • Virtual HR Hub provides comprehensive HR solutions, from recruitment to termination, tailored to your company’s size and needs. We offer a la carte services or subscription plans, including full HR management or specific tasks like contract drafting, ensuring compliance and efficiency.

• When should I contact Virtual HR Hub for help?

  • Reach out anytime you need HR support, whether it’s navigating compliance, managing employee relations, or streamlining hiring. Our free first consultation helps identify your needs.

• What is the Concierge HR Service, and how does it work?

  • Our Concierge HR Service allows employees to contact us directly with issues, and we only involve you when necessary. This minimizes your involvement while ensuring professional, compliant resolutions.

• Are initial consultations really free?

  • Yes, your first consultation is completely free, allowing us to assess your HR needs and recommend the best solutions without any obligation.

2. Certifications and Training

• What is SHRM-CP, and how can Virtual HR Hub help me achieve it?

  • SHRM-CP (Society for Human Resource Management Certified Professional) is a globally recognized HR credential. We offer training and resources aligned with SHRM standards to prepare you for the certification exam.

• How does remote training delivery work?

  • Training is delivered via Zoom workshops and our Learning Management System (LMS). Participants complete coursework online, attend live sessions, and earn certificates upon completion.

• What types of certificates can I earn through your training programs?

  • Certificates are awarded for completing courses on topics like harassment prevention, HR compliance, and recruitment strategies, aligned with state and federal requirements.

• How do employers receive syllabi for insurance or due diligence purposes?

  • We provide detailed syllabi for all training programs, which employers can submit to insurance providers or use to demonstrate compliance with due diligence requirements.

3. Compliance and Legal Support

• How do you ensure training aligns with state harassment laws and other requirements?

  • Our training programs are designed to meet state-specific harassment laws and federal regulations, updated regularly to reflect current legal standards.

• Can you help review legal documents?

  • Yes, we offer document review services by licensed attorneys to ensure contracts, policies, and other HR documents are legally sound and compliant.

• How do you handle terminations to ensure compliance?

  • We manage terminations professionally, following legal protocols to minimize risk and stress, ensuring all steps are documented and compliant with employment laws.

4. Recruitment and Onboarding

• How does Virtual HR Hub assist with recruitment?

  • We use Applicant Tracking Systems (ATS) to streamline hiring, craft targeted job ads, and identify top talent, customizing the process to your company’s needs.

• What is your approach to creating job ads?

  • We create perfectly crafted job ads optimized for ATS and job boards, ensuring they attract qualified candidates while reflecting your company culture and values.

• How do you determine the best hiring paradigm for my company?

  • We assess your business size, industry, and goals to recommend the most effective hiring strategy, whether it’s internal, external, or hybrid recruitment.

• What onboarding tools do you support, and how do they vary by company size?

  • We integrate with platforms like BambooHR and Workday, tailoring onboarding workflows to fit small startups or large enterprises, ensuring a seamless employee experience.

5. Technology and Security

• What HR technology platforms do you support?

  • We work with leading platforms like BambooHR, Workday, and others, selecting the best fit based on your company’s size, budget, and HR needs.

• How do you ensure the security of HR data?

  • We use top-tier antivirus software and robust encryption to protect all files and sensitive employee data, adhering to strict privacy and compliance standards.

• Can you provide guidance on selecting HR technology?

  • Yes, we offer expert advice on choosing HR software, from ATS to HRIS, ensuring it aligns with your operational goals and budget.

6. Pricing and Subscription Options

• What are the service options available?

  • Services are offered a la carte (e.g., contract drafting, termination support) or via subscription plans, ranging from basic support to full HR management, customized to your needs.

• How do subscription levels differ?

  • Subscription tiers vary based on support intensity: basic plans cover specific tasks, while premium plans include comprehensive HR management, including Concierge HR Services.

• What payment methods are accepted, and is there a discount for ACH?

  • We accept credit card and ACH payments. ACH payments receive a small discount to encourage cost savings for clients.

• Can I mix and match services as needed?

  • Absolutely, our a la carte model allows you to select only the services you need, with the flexibility to add subscriptions later as your business grows.